Under Section 90(1) of the Residential Tenancy Act, the Director may conduct an investigation to ensure compliance with the Act and the Regulations whether or not the Director has accepted an application for a hearing in relation to the matter.
The following links and information are to be used if an individual would like to file a complaint about an alleged contravention of the Residential Tenancy Act.
- Investigation and Administrative Monetary Penalty – Rules of Procedure
- Investigations – Policy and Process
- Complaint Form
Appeals
Under the Residential Tenancy Act, an Order of the Director in respect of an administrative monetary penalty may be appealed to the Island and Regulatory Appeals Commission. An appeal must be filed with the Commission within 20 days after a copy of the Director’s Order is provided to the person who wishes to file an appeal. Instructions on how to file an appeal are on the Appeal Form, which can be found here.
For complaints and compliance, the contact information and address for the Residential Tenancy Office is:
compliance@peirentaloffice.ca
Tel 902-368-7878
PEI toll-free 1-800-501-6268
Fax 902-566-4076
National Bank Tower
5th Floor, Suite 501
134 Kent Street
P.O. Box 577
Charlottetown, PE C1A 7L1